Friday, July 22, 2011

Using the Electronic Premium Reporting System (EPRS)

This is in reference to our previous post introducing the new online reporting scheme implemented by PhilHealth last September 2010. The said scheme is used by employers in submitting their monthly remittance report (RF-1) containing a list of their employees and corresponding premium contributions that have been deducted.

For those who are already registered under the new scheme, you may download the user guide or user manual (in PDF format) through this link. You may also post or share your experiences on our Facebook page so that we may get your feedback.

For those employers who haven't already registered under this scheme, we recommend you to implement the online reporting scheme as the report will be automatically processed and recorded in PhilHealth's database, hence a timely updating of your employee's premium contributions. Access to the status of your submitted online reports are also provided in this facility.

124 comments:

  1. How can you show overpayment on the EPRS system? Thank you.

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  2. why i cant access EPRS? Everytime i login, it shows error on page..

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  3. Why i cant access my account, i already used the assigned password and username since we just received the email after 2 days of inquiry. still it always shows invalid account.
    We already talked to some of the philhealth staff and they always say that we can use the password & username they send to us.

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    Replies
    1. download and install the certificte transmitted to u by Philhealth then after doin so, u can now access the webpage.=)

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    2. i already download and install the certificate that was needed, unfortunately it still display an error... what should i do??? i already follow the PDF that show the procedure. but still it does not access me to the EPRS.

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  4. why can't i download the program? it says The page cannot be displayed
    Explanation: There is a problem with the page you are trying to reach and it cannot be displayed.

    Try the following:

    Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion.
    Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped.
    Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.

    Technical Information (for support personnel)

    Error Code: 403 Forbidden. The page requires a client certificate as part of the authentication process. If you are using a smart card, you will need to insert your smart card to select an appropriate certificate. Otherwise, contact your server administrator. (12213)

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  5. i tried other pc still the same response

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  6. how do i start with the transaction monitoring part?.nothing i click is working..:(

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  7. Under Employee Management how can we delete an employee?

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    Replies
    1. Under ngremittance status. Click mo ung Pencil left side, tapos lagay mo separated.

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    2. PAANO KAPAG NAKALIUTAN PW. ANO PWEDENG REMEDY? CANT ACCESS. THANKS

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  8. Nasaan yung sagot sa paano kung nakalimutan ang password? ano ang remedy?

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  9. Paano malalaman ung password once you have installed the certificate?
    Pen Number lang po meron ako..

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  10. sa remittance bakit still unposted yung report ko sa eprs ipinasok ko nman ang or number ng resebo applicable period pati date kung Kaylan binayaran at bangko kung saan binayaran. why received lang lumabas instead posted dapat.

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  11. Is there a way to permanently delete an employee? not just separated.

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  12. pano po gagawin pag INVALID ACCOUNT lumalabas.. i was able to use the account last month.. ngayon po invalid na lumalabas pag nglologin,..

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  13. Doon po sa transaction history EPRS, from the month of October to December 2015 under Transaction monitoring -> Transaction history yung status report ay Received ang nakalagay. (the rest is posted)
    At kung iche-check po naman ng mga employee namin yung Premieum contributions nila sa Member inquiry section, wala rin pong nagpapakita na bayad yung month na sinabi.
    ano po ba gagawin namin about sa status report?
    Papaano po gawing posted yung received lang?

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  14. Is there a way that we can edit the month posted once we have submitted should there be additional payments or it has more than one OR?

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  15. bakit po server error pag nag popost ako sa payment?

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  16. Paano maglagay ng bagong payment posting?

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  17. Why is it very difficult to connect to Philhealth website? Unnecessary messages just appear. Internet connection so as PC situation are fine.

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  18. how can I change the employment date of the employee?

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    Replies
    1. that's also my problem :(

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    2. Hi, it's also my problem. If ever you already know how to change it please let me know.Thank you in advance! 😊

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    3. I think there's no way to do that. I already made that same mistake and try to find out in their system how but I failed.

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    4. I also encounter that mistake. Please inform me if you know how to do so thank you.

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    5. Same . Huhu how to edit it huhu

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    6. Patulong naman kung pano kasi tangina namali ako hayst

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  19. Is this official blogspot set up by Philhealth? Who maintains this site? It's seems nobody's replying to posters queries.

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  20. paano po mag delete ng empleyado na nasa EPRS EMPLOYEES MANAGEMENT na nagresign na?...hindi ko po kasi magawang mag generate ng SPA dahil nasasama sila sa bilang ng # of employees pag nag generate ako

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    Replies
    1. sa employment status just select separated then provide the effectivity date,
      automatic mawawala na sya sa susunod na buwan

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    2. san po makikita yong employment status kasi di namin mahanap,

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  21. Bakit hindi ko ma view ung Page kahit naka install na ung EPRS Cert. kahit i re-install ko hindi ko pa din ma view ung page. please help :(

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  22. How can I access EPRS Philhealth website? I already submitted the certificate and I'm using Mozilla Firefox and it keep on saying "problem loading page, I need to access the program since our company is having a hard time in paying Philhealth contribution because we don't have SPA. Please help. Thanks!

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  23. ako din d ako maka access sa eprs page khit successful ung pg install ko ng certificates. please help. thanks

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  24. Is there a way on how to mass delete more than 3,000 inactive employes on our EPRS account so that generating SPA would be accurate? other question is how to upload records of huge number of employees? Please reply, ASAP. Thanks.

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    Replies
    1. you cannot permanently delete employees, you can just make them inactive and after doing that you can see on your SPA when you continue you will not see their names anymore, because if you will delete their names permanently, there will be no record showing your past payment with regards to their serving months and it appears then that you did not remit any contribution to them as their claimed benefit. you can upload them 1 by 1 because you will fill up every detail they have.

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  25. Why is there no "forgot password" button??????

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    Replies
    1. just call you company's philhealth officer-in-charge. he/She will email the new password.

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  26. We can't login on the contribution (EPRS)anymore. Kindly help access/login on the EPRS.We need to remit our contribution. Many thanks!!

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  27. I forgot to print our SPA for September but i have the SPA#100006997300 and the premium was paid last October 04, 2016 thru PNB-Malolos. The same was posted already in the EPRS. PNB is now asking for the SPA copy but i cannot retrieve it anymore, HOW CAN I HAVE A COPY TO FURNISH THIS TO PNB? PLEASE HELP

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  28. Ms. Juliet punta kayo sa Payment Management then payment for posting. Tapos yung icon na printer iclick nyo yung SPA history, paglabas nung SPA number click nyo mag oopen na po yung pdf file pwede na iprint.

    *****************************************************
    Ako po may tanong sa posting ng remittance namin from January 2015 di pa namin naifile. Paano po ba magpost
    ng payments without SPA? (yung mga dati namin payments)
    Saka Version 4.0 na po lumabas sa EPRS namin, ganun na po ba?

    Salamat!

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  29. THANK YOU VERY MUCH MS CRISTINE CHERYL DAGUM, I HAVE THE SPA COPY, THANK YOU, THANK YOU!!!

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  30. HI what will I do if got problem entering password and result to request rejected. Now I cannot open eprs01. How to fix it?? Thank you for your help.

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  31. urgently need lng po how can i delete or cancel spa for posting?? kasi yung unang pag generate ng spa ko ehh mali yung amount sa mga employee then meron ako hindi naisama,,.. after while binago ko to correct remittance. yung peprl tama pero pag ippost ko yung transaction or payment yung dati pa din lumalabas how can i fix it.. maling transaction kasi maipopost ko... thanks.. please i really need lng talga

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  32. EPRS is another project by Philhealth which it did not study carefully hence occurrence of various error prompt and creation of more penalties to member employers!

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  33. EPRS is another project by Philhealth which it did not study carefully hence occurrence of various error prompt and creation of more penalties to member employers!

    ReplyDelete
  34. bakit hindi ako maka log in, laging "Invalid Account!" 2 kasi account ko, pano yun?

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  35. Hi. Paano ko po ba maeencode yung payment ko, nadelete ko kasi yung spa history pero nabayaran ko na sya. Naggenerate ulit ako pero iba na yung spa number na nagenerate dun sa nabayaran ko.😢

    ReplyDelete
    Replies
    1. Hi i want to know kung ano po ginawa nyo. Same situation po sa akin. Thank you

      Delete
  36. Hi. Paano ko po ba maeencode yung payment ko, nadelete ko kasi yung spa history pero nabayaran ko na sya. Naggenerate ulit ako pero iba na yung spa number na nagenerate dun sa nabayaran ko.😢

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  37. Good afternoon. I tried to generate the SPA no but the page would only display internal server error. Now I cant pay through elink because there's no SPA no.

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  38. I try to access the https://eprs01.philhealth.gov.ph/ still the page is not working. I already downloaded attach the certificates and yet still I could not access

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  39. hi, san ko pwede idownload ung updated n EPRS cert. nag expire kse sya nung 5/1/2017. Thanks.

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  40. Hi. Bakit every time na ia-access ko yung eprs "This site can’t provide a secure connection" ang lumalabas ? before
    okay naman. Thanks.

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  41. same as mine ... samantalang kahapon lang ako gumamit at naggenerate ng SPA for APRIL and MAY eh okey pa nman kahapon.,.pls. help! what should I do? many thanks

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  42. Same problem with mine. YOUR CONNECTION IS NOT PRIVATE. I cant open my EPRS. Paano kami makakapagbayad kung hindi kami makakapag generate ng SPA. TUMAWAG NA PO AKO SA CONTACT CENTER pero napakatagal pong naka call waiting walang nag assist ng tawag ko. napagod nalang ako kaka aantay. NAG EMAIL din po ako, pero wala namang ibigay na sagot kundi "This is to acknowledge receipt of your email. Unfortunately, we are currently out of the office. We will reply to your email on the next working day.." MAY 9 po ako nag email. anong petsa na po kelan ung next working day na sinasabi nyo? PANO ITO PHILHEALTH? sana magbigay kayo ng abiso sa mga miyembro nyo kung may problema ang sistema nyo.

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  43. Guys, expired na po ung security certificate nyo kaya nkalagay jan na " your connection is not private". Please contact your nearest PHILHEALTH office to assist you in providing the updated sc. To install the latest security cert, remove existing cert and reinstall the new cert.

    ReplyDelete
  44. Try po ninyo ito. Nagwork po sakin. I am using internet explorer for this. Kapag Google Chrome ayaw po talaga.

    TUTORIAL FOR PROPER INSTALLATION OF THE EPRS CERTIFICATE.


    https://www.youtube.com/watch?v=yYTBoJHtaWc

    credits to Pepperoo

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  45. Philhealth has provided 3 separate instructions of installation for Mozilla, Internet Explorer and Google Chrome. So you need to install your EPRS on Google Chrome.

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  46. Good Day... nainstall na sa system ko ung new eprs cert.
    My question po is saan po makukuha ung password para maopen ung account namin?

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    Replies
    1. Same username & ps lng ggmitin mo kng my existing k n

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    2. As for our case Philhealth send the new EPRS Certificate together with the client password.

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  47. good day po! bkt po di ko maopen eprs eto po yung lumalabas..

    Your session could not be established.


    The session reference number: dd49f4d7

    BIG-IP can not find session information in the request. This can happen because your browser restarted after an add-on was installed. If this occurred, click the link below to continue. This can also happen because cookies are disabled in your browser. If so, enable cookies in your browser and start a new session.

    Thank you for visiting Philhealth online services.

    To open a new session, please click here.

    ReplyDelete
    Replies
    1. Check your internet connection. Nagappear yan kpg sobrang bgal ng data transmission.

      Delete
  48. Good day!

    Where can we get the PEER (Philhealth Employers Engagement Representative)

    Thank you.

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  49. How can I remove member? Example madaming member tapos may tatanggalin ako?

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    Replies
    1. You cannot remove the name of member you just have to click if they are active, inactive or separated. If you inactive the member it will be shown on the next month of your transaction.

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  50. Good day. Madalas po server error kapag ng oonline access to get spa for payment.one of our employee is on confinement till july pa lang po posted payment.bka po magkaproblema paggamit ng phulhealth.We are trying to pay for aug to sept kaso server error p din po.

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  51. Paano kung nagkamali ka ng deductions, and in order to balance you need to change the basic salary to match the contri though you paid the right salary just the employee contri.

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  52. This comment has been removed by the author.

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  53. Ano po solution sa EPRS "For Reconciliation" payments? thank you!

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  54. Bakit po "For Reconciliation" yung nakalagay. Tama naman po yung mga information na nainput ko. Almost 1 week na syang ganun. Please help po ASAP.

    Many Thanks!

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  55. Bakit po for reconciliation status NG spa instead na received, Anu PO ba dapat gawin pag ganun ang lumabas na status??

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  56. how to make report , i had paid already but i accidentally deleted the Online Posting Transaction History

    Transaction with SPA. For reconciliation kasi ang status non, kaya lang instead of edit na delete ko..Is there a way toretrieve it?



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  57. hi po tanung ko lang po need ko po kasi baguhin ung salary ng employee kaso nagenerate ko na meron po bang way para maiedit ung nasa SPA?

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  58. Paano magprint ng spa para po sa pagbabayad? Pls help

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  59. Paano po iprint ang spa? Thanks

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  60. Hi! I just wanna ask, if the SPA amount is not the same as PAR amount due to the interest from previous mo. (already paid in collecting bank agent); if this is posted online it will just lead to reconciliation, what will be the remedy for the premium to be posted? thanks in advance.

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  61. Always reconciliation yung sakin. Sa Bayad Center Meralco ako nagbayad, di pa rin napoposted :( CBCI naman yung nilagay na ACA. Pwede makahingi ng sample or. no Thanks po

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  62. Hello, may error akong na eencounter na "status is newly hired but found in baseline" ano po meaning nun and anong pwedeng gawing status nila instead?

    ReplyDelete
    Replies
    1. Hello. Same concern, paano nyo po na resolve?

      Delete
  63. pano ko po iaactive ulit ang employee na separeted before??

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  64. Paano po gagawin kapag invalid account!

    Correct naman ang PEN at PW.

    ReplyDelete
  65. Panu po maayos yung for reconciliation ang result ng pinost na payments ? Urgent pls :(

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    Replies
    1. Yung samin po click ko edit then reaffirm details (bank/month paid/OR num) nest status is 'received' waiting pa if mag change to posted.

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    2. Tinry ko i-edit pero url rejected. Ano po update sa inyo?

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    3. Hi ano po update dito? Same prob here

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  66. HI po pano po mag delete ng generated SPA may mali po kasi ako nalimutan ko mag update sa employee details.

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  67. Hi po, paano po uli makapagproceed uli ng payment na ikoconfirm sa digibanker? Yung una pong request e hindi naconfirm agad. Kaya kinancel po. Gagawa po kami uli ng payment kaso ang nakalagay e "Already sent for payment!".

    ReplyDelete
    Replies
    1. Hi! Same question po? Nalaman nyo napo ba kung paano?

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    2. update po dito. na solve po ba yung prob? what actions should be taken?

      Delete
  68. Is there a way na ibalik ang employee status from seperated to Active?

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  69. Nag add ako ng new employees for oct but di pa pala ako naka paggenerate ng spa for SEp.When I generate spa for Sep nasama yong mga employees for Oct How to edit or delete them? Please help

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  70. bakit po mahirap maglog-in. nakaprivate po


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  71. Hi. Paano ko po ba maeencode yung payment ko, nadelete ko kasi yung spa history pero nabayaran ko na sya. Naggenerate ulit ako pero iba na yung spa number na nagenerate dun sa nabayaran ko.��

    ReplyDelete
  72. Ano po gagawin kasi nalocked po yong user id ng authorizer ko thankyou

    ReplyDelete
  73. Hello po good day ! Tanong kulang , nag generate ako ng philhealth tapos nakaprint na ako ng spa at yung 2ndpage, tapos nag generate ulit ako kasi nag remove ako ng employee tapos hindi na ako makagenerate ng new spa kasi kasi don you already generate the spa pero ang amount yun paring sa una kong nagenerate .

    Pa help po???🙏

    ReplyDelete
    Replies
    1. same here lumalabas din yon already generate the spa un una d naman nagprint. nag try ako un nga lumabas nakapag generate na daw ako ng spa....

      Delete
  74. BAKIT HINDI NA PO AKO MAKA LOGIN ANG SINASABI INVALID ACCOUNT TAMA NAMAN ANG PASSWORD AND PEN? DATI NAKAKALOGIN NAMAN AKO...

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  75. Good day po, pwede po ba mag add at magdelete ng employees thru eprs? Hindi na po need magpunta sa philhealth branch basta may PIN po ang i aadd na employee.ty

    ReplyDelete
  76. hello!good day. Nakagawa na po ako ng remitance for the month of april. the problem is nakalimutan ko pong alisin ang employee resign na po sya ng feb. pede po kayang gumawa ng bago kahit nakagawa na po ako at naprint na ang spa. Maraming salamat po. God bless. keep safe.

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  77. How can I cancel SPA already send to collecting agent (bank) but not yet paid by the bank?\

    ReplyDelete
  78. Bakit p0h lumalabas n invalid user credentials pg nglog in aq?.tama nman p0h un philhealth identification number n inilagay q.
    Ngaun p lng aq mglolog-in to see my portals sana.
    Thank u in advance s sasagot.

    ReplyDelete
    Replies
    1. same here, kaka reset lang nga, pag next log in, invalid account nanaman.

      Delete
    2. This comment has been removed by the author.

      Delete
  79. paano po magdelete ng employee? hindi po kasi siya dapat kasali sa list pero nakasama na po yung employee na yun sa payment last july 2021. di ko po alam kung paano siya tanggalin. ang options lang po ay active, no earnings at separated

    ReplyDelete
    Replies
    1. Separated mo na lang if resigned na tapos ung basic Izero mo

      Delete
  80. Ano po dapat gawin kapag Invalid user credentials lumalabas? ineenter ko naman po kung ano hinihingi sa loggin in process

    ReplyDelete
  81. Hi. Pano po if tama naman yung details like bank, date of payment, PAR and I also check the amount, tama naman lahat. Pero nakalagay for reconciliation pa din?

    ReplyDelete
  82. Hello magprint po ako ng SPA ng company namin d naman siya nagprint so inulit ko po siya hinde na ako makapasok.inulit ko peo d ko na maprint ang SPA for applicable period

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  83. Hello where can we ask our querries with regards to printing of Generated Statement of Premium Account. 1st attemp was not able to print when I tried to repeat it SHOWS you've generate your SPA

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  84. hello po, may paraan pa po bah maibalik ang na delete na spa?

    ReplyDelete
  85. Bakit po hindi naka proceed sa payment kahit naclick na ang payment option. nag fade ang icon ng payment option

    ReplyDelete